If your call audio switches to the earpiece when you raise your phone to your ear, don’t worry — this behavior is completely normal.
Most smartphones include a proximity sensor, which detects when the device is close to your face.
To protect your hearing and prevent sudden loud audio, the system will automatically:
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Switch from speaker to earpiece mode
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Lower the audio output to a safe level
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Disable the screen to avoid accidental touches
This feature is controlled by your device hardware, not the JusTalk app, and is designed to ensure a safer calling experience.
Troubleshooting Tips
If your phone switches to earpiece mode unexpectedly:
Make sure the proximity sensor is not blocked by a screen protector, dust, or a thick phone case
Clean the sensor area near the top of your device
Restart your device to recalibrate sensors
Still experiencing issues?
If the switch happens too frequently or seems incorrect, please report it through the in-app Feedback feature or contact us at: