Join now for our best deal!

Privacy Policy

Last Updated: October 24, 2025
Operator: Ningbo Jus Internet Technology Co., Ltd. (“we”, “us”, or “JusTalk”)
Contact Email: [email protected]

Basic Principles

We only collect the personal information necessary to provide you with our products and services.
We use your personal information solely in the manner described in this Policy.
We do not sell your personal information.
We store your personal information securely and in a reasonable manner.
You may delete your personal information when you deactivate our products and services.

Scope of This Policy

This Privacy Policy applies to JusTalk products and features, including instant messaging, voice/video calls, Moments, and other optional functions.
Our services are available worldwide. For users located in the European Union (EU) or the United Kingdom (UK), JusTalk processes personal data in accordance with the General Data Protection Regulation (GDPR) and relevant privacy laws.
If you reside in the EU, UK, or California (USA), please refer to the section Regional Privacy Rights for more details on your applicable rights.
For any privacy inquiries, please contact us at [email protected].

Information We Collect

(1) Information You Provide

  • Account Information: username, date of birth, and optional profile photo.
  • Login & Recovery: optional email address or phone number for sign-in or password recovery.
  • Optional Details: country or region, gender, etc.
  • Content Information: your messages, calls, Moments, photos, videos, comments, and likes.
  • Customer Support: information you provide when contacting us.
  • Email Information: If you provide your email during registration, login, or campaign participation, we may use it to send service notices or updates. You can unsubscribe anytime via the “Unsubscribe” link in the email or by contacting [email protected]. We do not sell or share your email with third parties.

(2) Information We Collect Automatically

  • Usage and Diagnostics: how you use the app, settings, features, timestamps, and crash or performance logs.
  • Device and Connection: device model, operating system, app version, language, IP address, and call quality metrics.
  • Identifiers: JusTalk user ID and system advertising ID.
  • Cookies: used to remember preferences and analyze traffic; not used for profiling or behavioral advertising.

(3) Information From Third Parties

  • User Reports: we may receive reports from other users about content or accounts for safety review.
  • App Stores and Analytics: installation and performance data provided by platforms or service providers.

How We Use Information

We use collected data to:

  1. Provide, maintain, and improve JusTalk services;
  2. Ensure communication safety and prevent misuse or fraud;
  3. Develop new features and enhance user experience;
  4. Notify users of service or policy updates;
  5. Comply with applicable laws and regulations.

We do not use message content for advertising or process sensitive information beyond what is necessary for service delivery.

Advertising and Analytics

We may display limited advertisements based on non-identifying data (such as language or app version) and your device’s advertising identifier.
We do not “sell” or “share” your personal information for cross-context behavioral advertising (as defined under California law).
You may reset or limit ad tracking in your device settings.

Third-Party SDKs

We integrate the following third-party SDKs (including but not limited to):

  • SMS Verification: MobTech SMSSDK
  • Advertising: AdMob, Meta Audience Network, MoPub, Unity Ads
  • Analytics: Umeng (Umeng+), Firebase
  • Maps: Google Maps

We regularly publish the latest SDK list and corresponding privacy policies on our website or within the app. All third-party partners are bound by strict confidentiality and data protection requirements.

Information Sharing and Disclosure

We share information only in the following circumstances:

  • To deliver communications to your chosen recipients;
  • With service providers under binding confidentiality and security obligations;
  • To comply with legal requirements or protect user safety; or
  • During a merger, acquisition, or corporate reorganization.

All partners must comply with strict data protection requirements, and we do not authorize the use of your information for any unrelated purposes.

User Content and Intellectual Property

When you upload, send, or share images, videos, custom emojis, stickers, GIFs, or other materials via JusTalk, you must ensure that you have the legal right or authorization to use them.
You must not upload, post, or distribute any content that:

  1. Infringes others’ intellectual property, portrait, or privacy rights;
  2. Contains copyrighted works you are not authorized to use;
  3. Uses trademarks, logos, or other protected symbols without permission; or
  4. Violates applicable laws or JusTalk’s Terms of Service.

JusTalk strictly prohibits the creation or distribution of unauthorized images or emojis and may remove such content or suspend accounts without prior notice.
Repeated infringement may lead to account termination and we will respond to valid copyright takedown requests (such as under the U.S. Digital Millennium Copyright Act, DMCA).
You retain ownership of the content you create, but by using JusTalk you grant us a worldwide, non-exclusive, royalty-free license to host, display, and transmit such content solely for the purpose of providing and operating the Services.

Cross-Border Data Transfers

We operate globally and may transfer your personal data to servers or service providers located in other jurisdictions. To protect your data, we implement reasonable technical and organizational safeguards, including:

  • Contractual safeguards such as EU Standard Contractual Clauses (SCCs) where applicable;
  • Encryption during transmission and storage;
  • Access control and data minimization;
  • Regular security audits and assessments.

If you are located in the EU or UK, you may contact us at [email protected] to exercise your GDPR rights. We will review and respond in accordance with applicable law.

GDPR (EU/UK) Compliance

For users located in the European Economic Area (EEA) or the United Kingdom, JusTalk processes personal data based on the following legal grounds:

  • Contractual Necessity: To provide communication and account services;
  • Legitimate Interests: Service improvement, safety, and fraud prevention;
  • Legal Obligations: Compliance with regulatory requirements;
  • Consent: Optional features (e.g., contacts sync, camera, microphone, or location access).

Your GDPR rights include:

  • Access, rectify, or delete your personal data;
  • Restrict or object to processing;
  • Data portability;
  • Withdraw consent;
  • Lodge a complaint with your local data protection authority.

We will respond to valid requests within a reasonable period as required by law.

CCPA (California) Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  1. Right to Know: The categories of personal information we collect, use, or disclose;
  2. Right to Delete: Request deletion of personal information, subject to legal exceptions;
  3. Right to Opt-Out: Decline the sale or sharing of your personal information;
  4. Right to Non-Discrimination: Equal service regardless of privacy preference.

JusTalk does not sell or share personal information for advertising purposes. You may exercise your rights by contacting us at [email protected].

Data Retention

  • Messages: Deleted after delivery; undelivered messages retained for up to 15 days.
  • Account Information: Kept while the account is active or as required by law.
  • Moments and Media: Stored until you delete them or close your account.
  • Logs: Retained for a limited period for security and performance purposes.

Children’s Privacy

Our complies with the Children’s Online Privacy Protection Act (COPPA) and other regional child-privacy laws.
We do not collect personal information from children under 13 without verifiable parental consent.
Parents can review or delete their child’s data at any time by contacting [email protected].
In the EU, users aged 13–16 may require parental consent to enable certain features.

EU Digital Services Act (DSA)

For EU users, JusTalk provides mechanisms to:

  • Report illegal content;
  • Appeal moderation decisions; and
  • Access transparency information.

JusTalk does not deliver targeted advertising to minors and complies with DSA transparency obligations.

Automated Decision-Making

We may use algorithms to recommend contacts or groups that may interest you.
You can turn off these recommendations in Settings and object to such processing where permitted by law.

Your Choices

You may at any time:

  • Revoke app permissions (contacts, camera, microphone, location, etc.);
  • Reset your advertising identifier or limit ad tracking;
  • Clear cookies;
  • Delete your account via App → Profile → Settings → Account → Delete My Account, or by contacting [email protected].

Policy Updates

We may update this Privacy Policy from time to time.
If significant changes are made, we will notify you via in-app notice or email.
Where required by law, we will obtain your explicit consent before applying such updates.
Contact Us
Data Controller: Ningbo Jus Internet Technology Co., Ltd.
Address: 2F Area C, Huazhi Building, No. 316 Xiangtian Road, High-tech Zone, Ningbo, China
Email: [email protected]