If you sign up with phone number

1. Go to login page.

2. Enter your phone number and tap Forgot password on the lower right corner.

3. You will receive a verification code soon through text message.

4. Enter the code you received and reset your password.

Note: The verification code will be sent to the phone number that you used for registration.

If you sign up with a JusTalk ID or if your tablet can't receive SMS:

We're sorry that you need to delete the account and then you can re-create a new one with the same number.  If you agree us to delete your account , please send an email to support@justalk.com, including the following information to help us verify your account:

1. The phone number plus the country code or the JusTalk ID which was used to sign up for JusTalk.

2. The specific device model (e.g. a Samsung Galaxy Note 4 or iPhone 6S) and its OS version (e.g. Android 6.0 or iOS 11) where your JusTalk account was logged in.

3. The approximate date when registered for JusTalk.