Privacy Policy


Ningbo Jus Internet Technology Co., Ltd. ("Jus" or "Company" or "we" or "us" or "our" or other similar pronouns) takes your ("you" or "user" or other similar pronouns) privacy matters very seriously. The Policy details how we receive, collect and use information in connection with our website (the "Site") and JusTalk software ("JusTalk" or the "Software") (All of the foregoing, collectively, are named "Services").


Collection of Information


When you install JusTalk and log in, you will be asked to allow us to access your mobile device's address book. Your and your contacts' SIP accounts will be stored on our server for identification purpose. We will encrypt your contact information irreversibly. Only the encrypted information will be collected. When you use JusTalk, we may collect and use technical data and related information, including but not limited to session statistics such as caller and callee's accounts, IP addresses, begin time, call duration, your device name, system version, packet loss rate, codecs, RTT (Round-Trip Time), jitter, render FPS (frames per second), packet length and maximum resolution, to serve you better and facilitate the provision of software updates, product support and other services to you (if any) related to the software.


The Application also automatically collected information using the TrueDepth API provided by Apple. The information is depth data and segment foreground from background. The only use of this information is to provide a valuable user feature that replace video calling background with user-selected background. None of the information collected by the TrueDepth API ever leaves the user's device.


If other users already have your telephone number or other information that is able to identify you, we may show them your publicly visible JusTalk Account information, such as your nickname. This helps people identify visual telephone calls coming from you, for example.


You can also request to remove content from specific JusTalk services according to applicable laws, including deleting your entire JusTalk account.


JusTalk will not initiatively share or transfer your personal information to third parties now. JusTalk will also not actively obtain your personal information from a third party. If there is an exception or you need us to share or transfer your personal information to third parties, we will directly ask for your express consent or confirm that third parties have obtained your express consent. We will also conduct risk assessment about the behavior of offering information to third parties. If there is a requirement to obtain your personal information indirectly from a third party for future business development purposes, we will clarify with you the source, type and scope of such personal information. For example, if the processing of personal information for business necessity of JusTalk is beyond the scope of what you originally agreed to provide to a third party, we will obtain your prior express consent before processing your personal information; furthermore, we will strictly abide by the relevant laws and regulations and require that the third party guarantees the legitimacy of the information provided.


Third-party Sites and Privacy Practices


You may download JusTalk from our site or other websites. In addition, our site may contain links that will let you leave it and access another website. Jus is not responsible for the privacy practices or the content of such websites. You are encouraged to review the privacy policies of these other websites before registering for any products or services from them.


Use of Personal Data


We use the information we collect to provide you with the services of JusTalk and improve the quality of these services. We also recommend to you content that may be of interest to you, including but not limited to new feature information, service information and people you may know. And we use your information to contact you to solve the problems.


If we use your personal information beyond the stated purpose and the scope of directness or reasonable association, we will notify you and obtain your express consent before using your personal information.


Sharing of Personal Data and Security


We take prudent and reasonable precaution to protect your information on our servers from misuse, loss and unauthorized access. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place safeguards to secure the information we collect online.


We do not share your personal information with companies, organizations, or individuals outside JusTalk except in the following cases:


With your consent

We'll share personal information outside JusTalk when we have your consent.


For external processing

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us with customer support. In order to improve the quality of our products and Services or to provide you with our new products and services, when sharing your information with the above-mentioned third parties, we will use encryption, anonymization and other means to protect the security of your information.


For legal reasons

Without your consent, Jus will never publish, edit or disclose your information. We will share your personal information with other parties outside JusTalk if we believe with reasonable confidence that access, use, preservation, or disclosure of the information is necessary so as to:


(a) comply with the laws, or legal processes served on us;


(b) act in urgent circumstances to protect the personal safety of users of our services or members of the public;


(c) protect our trademarks and intellectual properties;


(d) cooperate with a judicial organ for the purpose of monitoring and detection prescribed by laws and regulations; or


(e) cope with any other circumstances requiring such action.


Jus may use Google Analytics to help us analyze and evaluate how the site is used as part of our ongoing efforts to improve the site, features and services of JusTalk. Google Analytics may have access to your information (including but not limited to IP address, web analytics and information processing) only for the purposes of performing these tasks and on behalf of Jus. For more information about the terms that govern Google Analytics, please visit the Google Analytics terms of service.


We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors. Google will not associate your IP address with any other data held by Google. We will not associate any data gathered from this site with any Personally Identifiable Information from any source.


Legal Basis for Data Processing


We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is: necessary for the performance of the contract with you (for example, to provide you with the services you request); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services).


In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you with all of our services, and for you to use all the features of our software.


Your Rights


Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data.


Where the use of your information is based on your consent, you can withdraw this consent at any time without affecting the lawfulness of the data processing based on the consent before its withdrawal.


Requests should be submitted by contacting us through support@justalk.com. If you are aware of changes or inaccuracies in your information, please do inform us of such changes so that our records can be updated or corrected. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data is contrary to applicable laws.


We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.


Children's Privacy


We attach great importance in the protection of minors' personal information. According to the relevant laws and regulations, if you are a minor under the age of 18, you should obtain the written consent of your parent or legal guardian before using JusTalk service. If you are the guardian of a minor, when you have any questions about the personal information of the minor, please contact our work email: support@justalk.com. We will review the issues and reply in 30 days after we verify your user identification.


Our Services are not intended for children under the age of 13. Therefore we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 13. In the EEA, certain default privacy settings will be applied to users under the age of 16 and can only be changed if the legal guardian instructs so in writing.


Modifications to This Privacy Policy


We reserve the right to modify the Privacy Policy from time to time, an in the event where the terms of this Policy are amended and restrict your right, we will show you the amended Policy by way of push notifications and/or pop-up windows when you log in and the Policy is amended. Please note that we will follow the updated Policy to collect, use and store your personal information only after you have clicked the consent button in the pop-up window. If you do not agree with these terms, you should not use this site, software, or any of other services.


Questions and Concerns


After reading our Privacy Policy, if you have questions or concerns about any of the statements herein, please do not hesitate to contact us at support@justalk.com.



Last modified: December 6, 2018