Here’s a quick guide to help you request a refund for your JusTalk subscription, whether it was an accidental purchase, duplicate charge, or other issue.
We appreciate your support and hope to have the chance to welcome you back in the future. JusTalk is always here when you’re ready to connect again.
Note：You will still get charged if you only delete your account or uninstall the app instead of canceling the subscription.
For Android Users (Google Play Subscription)
If you subscribed to JusTalk via Google Play，we can review your request for a refund, but we ask you provide more information below to our email [email protected] so that we can help process it.
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Order number or reference code:
(Found in your payment confirmation email. Depending on your device and payment method, it could look like GPA.1234-5678-9012-34567.)
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Email address (also your Google Play account)
Note: Remember to cancel the renewal in the app store where you downloaded the app
We’ll get back to you within 1-3 business days to help resolve your request.