Here are a few things you can try to improve your voice/video quality:
1.Check your network connection: A slow or unstable connection can affect video quality. Try switching to a Wi-Fi network with a stronger signal, or use mobile data if possible.
2.Check your microphone and speakers: Make sure your phone’s microphone or speaker isn’t blocked by anything. If you’re using headphones, try unplugging them to see if the sound quality improves.
3.Restart your device: Restarting your phone can often fix video issues.
4. In the settings, switch the call mode to smooth, so that it will not have high requirements on the network.
If the problem persists, We recommend that you contact us through the feedback function in the app.